Refund policy

Return Eligibility

At Nura Bliss, we accept returns within 30 days of delivery. To be eligible, your item must be in the same condition as received—unused, unopened, and with the original seal cellophane wrapping fully intact. We are unable to accept returns for any products that have been opened, used, or tampered with.

How to Start a Return

To initiate a return, please contact us at info@nurabliss.co.uk. Do not send any items back without prior authorisation, as returns without approval will not be accepted. Once your return is approved, we will provide you with a return shipping label and instructions.

Customers are responsible for the cost of the return shipping label unless the item received is incorrect, damaged, or defective.

Return Conditions

Items must be returned in their original condition and packaging. Returning an incorrect product or sending back an opened or used item may result in the denial of a refund or replacement. A valid proof of purchase is required for all returns.

Return Address:

Nura Bliss Ltd
SBBM03-H51
Unit 38 Plume Street
Birmingham, B6 7RT
United Kingdom

Damaged or Incorrect Items

If your item is damaged, defective, or incorrect, please notify us within 1 days of receiving the item. Include photo or video proof, along with the tracking ID, and send it to info@nurabliss.co.uk. We will evaluate your case and may offer a replacement depending on the circumstances.

Non-Returnable Items

We do not accept returns on sale items unless they are damaged or incorrect. Gift cards and any perfumes that have been opened or unsealed are also non-returnable.

Exchanges and Replacements

We do not offer exchanges. However, if you’ve received a wrong or damaged item, we may offer a replacement based on your report. Please ensure that issues are reported within 1 days of delivery, and that all claims are supported with clear proof.

Incorrect Items:

If you receive an incorrect item in your order, please follow the guidelines below:

Do not open the packaging: To ensure a smooth return process, please do not open the packaging of the incorrect item received.

Contact our Customer Service team: Reach out to our Customer Service team within 24 hours of receiving the order to report the issue. You can contact us via email at info@nurabliss.co.uk

Provide necessary details: When contacting us, please provide your order number and a clear description of the incorrect item received.

Follow our instructions: Our Customer Service team will provide you with further instructions on how to return the incorrect item. Please follow these instructions carefully to ensure a smooth return process.

Return the item in its original condition: Ensure that the incorrect item is returned to us in its original condition, including the packaging and any accompanying materials.

Please note that failure to comply with these guidelines may result in difficulties processing the return and issuing a replacement.

We apologize for any inconvenience caused by receiving an incorrect item, and we appreciate your cooperation in following our return policy. If you have any further questions or need assistance, please don’t hesitate to contact our Customer Service team.

Return Evaluation

Upon receiving your returned item, we will assess it based on the feedback provided. Returns lacking a reasonable justification may result in a denial of a refund or a partial refund. Additionally, items must be returned in their original condition, with all packaging and product components intact. Missing packaging or product parts may also lead to a denial or reduction of the refund.

Refunds

Once we receive and inspect your return, we’ll inform you of the outcome. If approved, your refund will be processed to the original payment method within 10 business days. If it’s been more than 15 business days since your return was approved and you haven’t received a refund, please contact us at info@nurabliss.co.uk.